Shipping Policy

Effective Date: 01 June 2025

Thank you for choosing WicketProducts.in, the official online store of Wicket, a brand of Pranav Trading Company, Jalna, Maharashtra. We are committed to ensuring a reliable, transparent, and customer-friendly shipping experience for every order placed on our platform.

This Shipping Policy outlines how we process, dispatch, and deliver orders within India. By placing an order on our website, you agree to the terms outlined below.

1. Geographic Coverage: Shipping Within India Only

Wicket currently offers shipping services only within the territory of India. We do not accept or fulfill international orders at this time. Any orders placed from outside India will be automatically canceled, and the customer will be notified via email.

We are focused on expanding our domestic reach and ensuring that every product is delivered safely and on time to urban, semi-urban, and rural areas across the country.

2. Order Processing Time

All orders placed through WicketProducts.in undergo a standard processing time of 1 to 3 business days (Monday through Saturday, excluding public holidays). During this time, we verify the order, confirm payment, pack the items with care, and generate shipping labels for dispatch.

Orders placed after 4:00 PM IST may be processed on the next business day. During peak seasons, festive sales, or limited-period offers, order processing times may be slightly extended due to increased volume.

3. Shipping Partners

To ensure dependable and wide-reaching delivery coverage, we work with reputable and trusted logistics providers across India, including:

• Delhivery

• DTDC

• Blue Dart

• India Post (Speed Post) — Used in serviceable areas where the above courier partners do not offer reliable delivery.

The courier partner for your order will be chosen based on PIN code availability, delivery speed, and reliability in your specific region. All shipments are registered and come with tracking options.

4. Estimated Delivery Timeframes

After your order is dispatched, typical delivery times are:

• Metro Cities: 3–5 business days

• Tier 2 and Tier 3 Cities: 5–7 business days

• Remote and Rural Areas: Up to 7 business days (depending on courier access)

Delivery times are estimates and not guaranteed. They may vary due to courier partner delays, regional lockdowns, natural calamities, weather conditions, or logistics restrictions. Wicket shall not be liable for delays once the shipment has been handed over to the courier service.

5. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at the checkout page before the order is finalized. In most cases:

• Standard shipping is free for orders above a minimum cart value (as defined during promotional campaigns or banner offers).

• For lower cart values or remote delivery zones, a nominal shipping fee may be applied to cover logistical costs.

Any changes in shipping fees due to location, weight, or volume will be shown transparently before payment.

6. Address Sharing & Customer Consent

To complete the delivery of your order, your shipping address and contact number will be securely shared with our third-party courier and logistics partners. This information is shared strictly for the purpose of fulfilling your order and is protected as per our [Privacy Policy].

By placing an order on WicketProducts.in, you explicitly consent to:

• The use and temporary sharing of your name, mobile number, and delivery address with courier partners.

• Receiving delivery updates via SMS, WhatsApp, or email.

• Being contacted by the delivery agent for successful handover of the package.

We do not sell or misuse personal information, and all data is stored securely in compliance with current Indian IT and data protection laws.

7. Tracking Orders

Once your order is dispatched, you will receive a tracking ID and link via email or WhatsApp. You may use this tracking number to monitor the shipment status directly on the courier partner’s website or through our tracking portal (if available).

In case of delays, you are encouraged to reach out to us at the contact information below.

8. Non-Delivery & Return to Origin (RTO)

A shipment may be returned to our warehouse under the following conditions:

• Incorrect or incomplete delivery address

• Recipient unavailable at delivery location

• Repeated delivery attempts failed

• Customer refusal to accept delivery

If your order is returned to us due to any of the above reasons, we will attempt to contact you and arrange for reshipment. Additional shipping charges may apply in such cases. If no response is received within 5 business days, your order may be cancelled without refund for shipping costs.

9. Refusal of Delivery

If you no longer wish to receive the product, you may refuse to accept the parcel at the time of delivery. In such cases, the product will be returned to our warehouse. Please note that once an order is accepted and opened, no returns or refunds will be processed, especially for hygiene-sensitive and consumable products.

For more information, please review our [Return & Cancellation Policy].

10. Customer Support

For shipping-related assistance, delays, address changes before dispatch, or any questions regarding your delivery, please reach out to:

• Email: wicketproducts@gmail.com

• Phone / WhatsApp: +91-9405486400

• Customer Service Hours: Monday to Saturday, 10:00 AM to 6:00 PM

Our support team will respond within 24–48 business hours.

11. Changes to This Policy

WicketProducts.in reserves the right to modify or update this Shipping Policy at any time to reflect changes in logistics processes, courier partnerships, or legal requirements. We encourage users to review this page periodically to stay informed of any updates.

By placing an order on our platform, you acknowledge and agree to the terms of this Shipping Policy.